RT (Request Tracker) Connector Risk

Assess and monitor the risk of the RT (Request Tracker) connector in Anthropic Claude, OpenAI Codex, and Microsoft Copilot.

MCP server for RT (Request Tracker) — search tickets, manage queues, add comments and replies, and update ticket fields.

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Connector Details

Connects Claude to a live RT (Request Tracker) instance via the REST2 API. Supports searching tickets with TicketSQL, reading ticket details and history, creating and updating tickets (including custom fields, custom roles, links, and date fields), adding comments and replies, and looking up queues and users.

Type: Local
Works With: claude-desktop
Visibility: commercial
Added: 3/31/2026

Documentation Support

Tools the RT (Request Tracker) Connector Exposes to Anthropic Claude

search_tickets

get_ticket

get_ticket_history

get_transaction

get_queue

list_queues

get_queue_fields

lookup_user

get_current_user

get_ticketsql_grammar

create_ticket

update_ticket

add_comment

add_reply

get_ticket_attachments

get_attachment

save_attachment

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