Compare Intercom vs Drift: AI Features, Security & Risk Report

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What is covered:

Do they have AI?

Do they train on my data?

Risk of Prompt Injection

Adherence to OWASP Top 10

Adherence to NIST AI RMF

26 risk vectors and more...

What is covered:

Do they have AI?

Do they train on my data?

Risk of Prompt Injection

Adherence to OWASP Top 10

Adherent to NIST AI RMF

26 risk vectors and more...

PromptArmor is trusted across the Fortune 50 and AmLaw 50

Global 1000 Financial Institution
Fortune 50 Technology Company
Fortune 50 Healthcare Company
Top 10 Law Firm
Fortune 100 Technology Company
Top 20 Law Firm
Cloud 100 Technology Company
Public YC Company
Am Law 100 Law Firm
Global 2000 Software Company
Cloud 100 Technology Company

AI Feature Breakdown Comparison

AI Feature breakdown for Intercom vs Drfit

Intercom's AI Feature Set

Fin Summarize

Gen AI reads Q&A conversations with Fin AI Agent and creates a summary at a support agent's request or as part of an automated workflow.

...

See more in full report.

Drift's AI Feature Set

Personalized Chatbots

Drift’s bots engage website visitors 24/7, answer questions, qualify leads, handle FAQs, schedule meetings, and route high-value prospects to the right sales reps instantly.

...

See more in full report.

See all AI features in Free Report

Pricing Model Breakdown

Here is the pricing model breakdown for Intercom and Drift

Intercom's AI pricing model

Freemium

Offers free tiers.

Freemium

Offers free tiers.

Per License

Charges per user, org, or access point.

Per License

Charges per user, org, or access point.

Consumption-Based

Pay per token, API call, inference, etc.

Consumption-Based

Pay per token, API call, inference, etc.

Outcome-Based

Pay only when certain results or performance goals are achieved

Outcome-Based

Pay only when certain results or performance goals are achieved

Drift's AI pricing model

Freemium

Offers free tiers.

Freemium

Offers free tiers.

Per License

Charges per user, org, or access point.

Per License

Charges per user, org, or access point.

Consumption-Based

Pay per token, API call, inference, etc.

Consumption-Based

Pay per token, API call, inference, etc.

Outcome-Based

Pay only when certain results or performance goals are achieved

Outcome-Based

Pay only when certain results or performance goals are achieved

Why is AI risk important when comparing vendors?

Even well-secured apps can leak data

Download Free Risk Report

13%

of enterprises have suffered an AI-related security breach in the last year. These include AI-generated phishing and Malicious prompt injection.

13%

of enterprises have suffered an AI-related security breach in the last year. These include AI-generated phishing and Malicious prompt injection.

$4.4M

average cost per incident - with indirect prompt injection and data leakage via LLMs now among the top attack vectors across industries.

$4.4M

average cost per incident - with indirect prompt injection and data leakage via LLMs now among the top attack vectors across industries.

Assessing and Monitoring AI Risk becomes crucial

threats are real, fast-evolving, and uniquely difficult to detect. Staying proactive ensures you catch vulnerabilities before they become costly breaches both fiscally and reputationally.

Assessing and Monitoring AI Risk becomes crucial

threats are real, fast-evolving, and uniquely difficult to detect. Staying proactive ensures you catch vulnerabilities before they become costly breaches both fiscally and reputationally.

Quick Facts for Comparison

Here are some facts about Intercom and Drift

Intercom

Intercom is a leading global customer communications platform, with a focus on proactive, AI-powered support and engagement for B2B and mid-market businesses.

Intercom

Intercom is a leading global customer communications platform, with a focus on proactive, AI-powered support and engagement for B2B and mid-market businesses.

Intercom

Intercom is a leading global customer communications platform, with a focus on proactive, AI-powered support and engagement for B2B and mid-market businesses.

Intercom

Highly regarded for its innovation in pricing (outcome-based, usage pricing) and vision to become the “central nervous system” for customer data.

Intercom

Highly regarded for its innovation in pricing (outcome-based, usage pricing) and vision to become the “central nervous system” for customer data.

Intercom

Highly regarded for its innovation in pricing (outcome-based, usage pricing) and vision to become the “central nervous system” for customer data.

Intercom

Backed by top-tier investors and adopted by major brands including Amazon, Intercom operates with strong gross margins and a reputation for product-led growth.

Intercom

Backed by top-tier investors and adopted by major brands including Amazon, Intercom operates with strong gross margins and a reputation for product-led growth.

Intercom

Backed by top-tier investors and adopted by major brands including Amazon, Intercom operates with strong gross margins and a reputation for product-led growth.

Drift

Since 2015, Drift has grown as a pioneer in conversational marketing and revenue acceleration, facilitating real-time connections between businesses and prospects.

Drift

Since 2015, Drift has grown as a pioneer in conversational marketing and revenue acceleration, facilitating real-time connections between businesses and prospects.

Drift

Since 2015, Drift has grown as a pioneer in conversational marketing and revenue acceleration, facilitating real-time connections between businesses and prospects.

Drift

Backed by significant funding and industry adoption, Drift was acquired by Salesloft in 2024, creating a unified platform serving nearly 6,000 global customers and enhancing integrated marketing-sales orchestration.

Drift

Known for continuous innovation through strategic product launches and partnerships, Drift is cited as a catalyst in the modern conversational marketing ecosystem.

Drift

Known for continuous innovation through strategic product launches and partnerships, Drift is cited as a catalyst in the modern conversational marketing ecosystem.

Drift

Known for continuous innovation through strategic product launches and partnerships, Drift is cited as a catalyst in the modern conversational marketing ecosystem.

Impact

Unlock the Full AI Risk Comparison Report

For comprehensive overview of the AI risk of each vendor, covering 26 different risk vectors mapped to the leading frameworks like OWASP LLM Top 10 and more.

Adherence to OWASP Top 10

Do they train on my data?

Risk of Prompt Injection

Request Comparison Risk Report

Adherence to NIST

Do they have Web Search?

And more...

FAQ

Answers to your most common questions

What are the new AI security risks?

What industries do you specialize in?

How do I see how a vendor maps to the OWASP for LLM top 10

What are the new AI security risks?

What industries do you specialize in?

How do I see how a vendor maps to the OWASP for LLM top 10

Want a live walkthrough of this report?

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Global 1000 Financial Institution

Fortune 50 Technology Company

Fortune 50 Healthcare Company

Top 10 Law Firm

Fortune 100 Technology Company

Top 20 Law Firm

Cloud 100 Technology Company

Public YC Company

Am Law 100 Law Firm

Global 2000 Software Company

Cloud 100 Technology Company

AI Feature breakdown for Intercom vs Drfit

Here is the pricing model breakdown for Intercom and Drift

Even well-secured apps can leak data

13%

13%

$4.4M

$4.4M

Assessing and Monitoring AI Risk becomes crucial

Assessing and Monitoring AI Risk becomes crucial

Here are some facts about Intercom and Drift

Unlock the Full AI Risk Comparison Report

Answers to your most common questions

Want a live walkthrough of this report?

This week's top 10 vendor requests