How do protect your data in an AI-driven environment? Here’s what you need to know.
Even well-secured apps can leak data
If your app pulls in third-party content — like URLs, comments, or files — LLM features can be tricked into leaking private data through indirect prompt injection. Most teams don’t even realize it’s happening.
According to a 2025 Gartner survey,
73%
of enterprises have suffered an AI-related security breach in the last year
$4.8M
average cost per incident — with indirect prompt injection and data leakage via LLMs now among the top attack vectors for financial services and healthcare organizations
In recent incidents, platforms like ChatGPT and Microsoft 365 Copilot were exploited by attackers using hidden prompts and indirect content injection, leading to unintended data exposure
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Some Quick facts about each vendor
Intercom
LivePerson
Intercom is a leading global customer communications platform, with a focus on proactive, AI-powered support and engagement for B2B and mid-market businesses.
With 30 years in the industry, LivePerson empowers over 18,000 global brands to drive business outcomes through digital engagement and conversational AI.
Highly regarded for its innovation in pricing (outcome-based, usage pricing) and vision to become the “central nervous system” for customer data.
In 2025, LivePerson’s platform is a backbone for customer conversations in highly regulated industries like financial services, telecom, and healthcare, highlighted by strong relationships with large enterprises and strategic technology partners.
Backed by top-tier investors and adopted by major brands including Amazon, Intercom operates with strong gross margins and a reputation for product-led growth.
Despite recent revenue contraction amid market shifts, LivePerson maintains a leadership position in AI-powered digital transformation and continues to receive recognition for its innovation and dedication to customer success.
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