Intercom Logo
LivePerson Logo

Compare Intercom vs LivePerson: AI Features, Security & Risk Report

What is covered:

Do they have AI?

Do they train on my data?

Risk of Prompt Injection

Adherence to OWASP Top 10

Adherence to NIST AI RMF

26 risk vectors and more...

PromptArmor is trusted across the Fortune 50 and AmLaw 50

How do you protect your data when using AI in Intercom and LivePerson?

AI Feature breakdown for Intercom vs LivePerson

Intercom's AI Feature Set

Fin Summarize

Gen AI reads Q&A conversations with Fin AI Agent and creates a summary at a support agent's request or as part of an automated workflow.

Fin Summarize

Gen AI reads Q&A conversations with Fin AI Agent and creates a summary at a support agent's request or as part of an automated workflow.

Fin Summarize

Gen AI reads Q&A conversations with Fin AI Agent and creates a summary at a support agent's request or as part of an automated workflow.

...

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...

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...

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LivePerson's AI Feature Set

Personalized Conversations

Each interaction is tailored based on customer history, behavior, and preferences, making support and sales discussions feel relevant and proactive.

Personalized Conversations

Each interaction is tailored based on customer history, behavior, and preferences, making support and sales discussions feel relevant and proactive.

Personalized Conversations

Each interaction is tailored based on customer history, behavior, and preferences, making support and sales discussions feel relevant and proactive.

...

See more in full report.

...

See more in full report.

...

See more in full report.

Pricing

Here is the pricing model breakdown for Intercom and LivePerson

Intercom's AI pricing model

Freemium

Offers free tiers.

Freemium

Offers free tiers.

Freemium

Offers free tiers.

Per License

Charges per user, org, or access point.

Per License

Charges per user, org, or access point.

Per License

Charges per user, org, or access point.

Consumption-Based

Pay per token, API call, inference, etc.

Consumption-Based

Pay per token, API call, inference, etc.

Consumption-Based

Pay per token, API call, inference, etc.

Outcome-Based

Pay only when certain results or performance goals are achieved

Outcome-Based

Pay only when certain results or performance goals are achieved

Outcome-Based

Pay only when certain results or performance goals are achieved

LivePerson's AI pricing model

Freemium

Offers free tiers.

Freemium

Offers free tiers.

Freemium

Offers free tiers.

Per License

Charges per user, org, or access point.

Per License

Charges per user, org, or access point.

Per License

Charges per user, org, or access point.

Consumption-Based

Pay per token, API call, inference, etc.

Consumption-Based

Pay per token, API call, inference, etc.

Consumption-Based

Pay per token, API call, inference, etc.

Outcome-Based

Pay only when certain results or performance goals are achieved

Outcome-Based

Pay only when certain results or performance goals are achieved

Outcome-Based

Pay only when certain results or performance goals are achieved

Why is AI risk important?

Even well-secured apps can leak data

13%

of enterprises have suffered an AI-related security breach in the last year. These include AI-generated phishing and malicious prompt injection.

$4.4M

average cost per incident - with indirect prompt injection and data leakage via LLMs now among the top attack vectors across industries.

Assessing and Monitoring AI Risk becomes crucial

threats are real, fast-evolving, and uniquely difficult to detect. Staying proactive ensures you catch vulnerabilities before they become costly breaches both fiscally and reputationally.

Quick Facts for Reference

Here are some facts about Intercom and LivePerson

Intercom Logo

#1

Intercom is a leading global customer communications platform, with a focus on proactive, AI-powered support and engagement for B2B and mid-market businesses.

Intercom Logo

#1

Intercom is a leading global customer communications platform, with a focus on proactive, AI-powered support and engagement for B2B and mid-market businesses.

Intercom Logo

#1

Intercom is a leading global customer communications platform, with a focus on proactive, AI-powered support and engagement for B2B and mid-market businesses.

Intercom Logo

#2

Highly regarded for its innovation in pricing (outcome-based, usage pricing) and vision to become the “central nervous system” for customer data.

Intercom Logo

#2

Highly regarded for its innovation in pricing (outcome-based, usage pricing) and vision to become the “central nervous system” for customer data.

Intercom Logo

#2

Highly regarded for its innovation in pricing (outcome-based, usage pricing) and vision to become the “central nervous system” for customer data.

Intercom Logo

#3

Backed by top-tier investors and adopted by major brands including Amazon, Intercom operates with strong gross margins and a reputation for product-led growth.

Intercom Logo

#3

Backed by top-tier investors and adopted by major brands including Amazon, Intercom operates with strong gross margins and a reputation for product-led growth.

Intercom Logo

#3

Backed by top-tier investors and adopted by major brands including Amazon, Intercom operates with strong gross margins and a reputation for product-led growth.

LivePerson Logo

#1

With 30 years in the industry, LivePerson empowers over 18,000 global brands to drive business outcomes through digital engagement and conversational AI.

LivePerson Logo

#1

With 30 years in the industry, LivePerson empowers over 18,000 global brands to drive business outcomes through digital engagement and conversational AI.

LivePerson Logo

#1

With 30 years in the industry, LivePerson empowers over 18,000 global brands to drive business outcomes through digital engagement and conversational AI.

LivePerson Logo

#2

In 2025, LivePerson’s platform is a backbone for customer conversations in highly regulated industries like financial services, telecom, and healthcare, highlighted by strong relationships with large enterprises and strategic technology partners.

LivePerson Logo

#2

In 2025, LivePerson’s platform is a backbone for customer conversations in highly regulated industries like financial services, telecom, and healthcare, highlighted by strong relationships with large enterprises and strategic technology partners.

LivePerson Logo

#2

In 2025, LivePerson’s platform is a backbone for customer conversations in highly regulated industries like financial services, telecom, and healthcare, highlighted by strong relationships with large enterprises and strategic technology partners.

LivePerson Logo

#3

Despite recent revenue contraction amid market shifts, LivePerson maintains a leadership position in AI-powered digital transformation and continues to receive recognition for its innovation and dedication to customer success.

LivePerson Logo

#3

Despite recent revenue contraction amid market shifts, LivePerson maintains a leadership position in AI-powered digital transformation and continues to receive recognition for its innovation and dedication to customer success.

LivePerson Logo

#3

Despite recent revenue contraction amid market shifts, LivePerson maintains a leadership position in AI-powered digital transformation and continues to receive recognition for its innovation and dedication to customer success.

Impact

Unlock the Full AI Risk Report

For comprehensive overview of the AI risk of a vendor, covering 26 different risk vectors mapped to the leading frameworks like OWASP LLM Top 10, NIST RMF. MITRE ATLAS and more.

Adherence to OWASP Top 10

Do they train on my data?

Risk of Prompt Injection

Adherence to NIST

Do they have Web Search?

And more...

FAQ

Answers to your most common questions

What are the new AI security risks?

What industries do you specialize in?

How do I see how a vendor maps to the OWASP for LLM top 10

What are the new AI security risks?

What industries do you specialize in?

How do I see how a vendor maps to the OWASP for LLM top 10

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