Compare Zendesk vs Intercom: AI Features, Security & Risk Report
AI Model Cards
What is covered:
Do they have AI?
Do they train on my data?
Risk of Prompt Injection
Adherence to OWASP Top 10
Adherence to NIST AI RMF
26 risk vectors and more...
PromptArmor is trusted across the Fortune 50 and AmLaw 50
How do you protect your data when using AI in Zendesk and Intercom?
AI Feature breakdown for Zendesk vs Intercom
Zendesk's AI Feature Set
Intercom's AI Feature Set
Pricing
Here is the pricing model breakdown for Zendesk and Intercom
Zendesk's AI pricing model
Intercom's AI pricing model
13%
of enterprises have suffered an AI-related security breach in the last year. These include AI-generated phishing and malicious prompt injection.
$4.4M
average cost per incident - with indirect prompt injection and data leakage via LLMs now among the top attack vectors across industries.
Assessing and Monitoring AI Risk becomes crucial
threats are real, fast-evolving, and uniquely difficult to detect. Staying proactive ensures you catch vulnerabilities before they become costly breaches both fiscally and reputationally.
Quick Facts for Reference
Here are some facts about Zendesk and Intercom
Impact
Unlock the Full AI Risk Report
For comprehensive overview of the AI risk of a vendor, covering 26 different risk vectors mapped to the leading frameworks like OWASP LLM Top 10, NIST RMF. MITRE ATLAS and more.
Adherence to OWASP Top 10
Do they train on my data?
Risk of Prompt Injection
Adherence to NIST
Do they have Web Search?
And more...
FAQ
Answers to your most common questions
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